❓ Frequently Asked Questions (FAQ)
Welcome to Braventoo’s FAQ page. Below you’ll find answers to common questions. Need help with something else? Email us at help@braventoo.com.
🛍️ Orders
Q: How do I place an order?
A: Add your chosen items to the cart and follow the secure checkout process. You’ll receive an order confirmation email once it’s placed.
Q: Can I cancel or change my order?
A: Yes, if the order hasn’t been processed yet. Please contact us at help@braventoo.com within 1 hour of ordering.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: No. Braventoo ships only within the United States.
Q: How long does delivery take?
A: Orders are delivered in 7 to 14 business days after processing.
Q: How long is the processing time?
A: Orders are usually processed within 1–2 business days.
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you’ll get a tracking number via email.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery if items are unused and in original condition.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Q: How long do refunds take?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
💳 Payments
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and PayPal.
Q: Is checkout secure?
A: Yes. We use SSL encryption and secure payment gateways. Your data is never stored or shared.
📦 Products
Q: Are your products pet-safe?
A: Yes! We ensure our items are made from safe, pet-friendly materials. Please supervise pets with new items.
Q: Do items look like the pictures?
A: Yes. Photos represent the products accurately, but small variations in color may occur due to screen settings.
📞 Customer Support
Q: How do I contact Braventoo?
A: Email us at help@braventoo.com — we reply within 24–48 business hours.